How do add-ons work for EARLY BIRD tiers?
Example with pins: If you’re pledging from a computer, please follow these steps: 1) After selecting your preferred Tier, click on “Continue / Next” button.
2) Now add manually in the (optional) ‘BONUS SUPPORT’ section at the bottom €9 for each additional pin you want! (For example, if you want to add 5 pins more and have a total of 6 pins: add-on-> €9x5pins= €45. Add €45 in the bonus support section. ) The Bonus Support section appears AFTER you select the tier, under “Shipping Destination”
3) Click the “Continue” button on the bottom right of the page
If you’re on the phone, please follow this instead: 1) Tap on the Select button for the tier you want.
2) Now tap the “Skip add-ons” button
3) At this point you will be in the final page with the “pledge” button. Here, add manually in the ‘BONUS SUPPORT’ section € 9 for each additional pin you want! (For example, if you want to add 5 pins more and have a total of 6 pins: add-on-> €9x5pins= €45. Add €45 in the bonus support section). The Bonus Support section is under “Your shipping Location”. It appears only after you tap the “Skip add-ons” button.
With both these ways shipping will be added automatically to the final pledge at the end.
If you are still not sure about that, don’t esitate to contact us and ask for support! We are always happy to help ʕ˵ ^ ꒳ ^˵ʔ
Last updated: May 15, 2021 13:28
How can I change my pledge tier?
To change your pledge tier:
✧ Click “Manage Your Pledge” in your current reward tier ✧ Click “Change your pledge” ✧ Select “New reward tier”
If you are still not sure about that, don’t esitate to contact us and ask for support! We are always happy to help ʕ˵ ^ ꒳ ^˵ʔ
Last updated: May 15, 2021 13:28
How do I choose which item I want?
All the choices will be made at the end of the campaign! Infact, once finished, we’ll send a survey out to every backer with all the choosable options, according to your pledge! Fillling it out, you’ll be able to tell us all the items you want~
Last updated: May 15, 2021 13:29
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.